Regulation Experts
For adult support providers across England and Wales facing the ongoing pressure of CQC and CIW inspections, Pulse Quality Care Assurance is a specialist consultancy ready to help. Founded by a practitioner with over 18 years’ social care experience across operations and quality assurance — from support worker to Associate Director of Quality — the service is grounded in practical, frontline knowledge. With experience across charitable organisations, private providers and local authorities, Pulse Quality Care Assurance transforms compliance anxiety into confident readiness through honest mock inspections, comprehensive deep dive audits, external investigations and reviews and practical, actionable plans that clearly reflect what regulators expect. The approach is focused, realistic and tailored to each provider’s needs.
OUR MISSION
Why Pulse exists.
To raise the quality of adult support services across England and Wales — by sharing expertise that drives lasting improvement and makes a real difference to providers, staff, and to the people they support.
Pulse Quality Care Assurance was founded on a simple conviction: that expertise in quality assurance should be accessible to the providers who need it most. When services improve, the people who rely on them benefit first. That belief sits at the heart of everything we do.
A NOTE FROM OUR FOUNDER
"I started my career as a support worker. I've sat in the same position as the teams I now work with — and I've seen first-hand what good quality assurance can do for a service and for the people living within it. I founded Pulse because I wanted to put that experience to work where it matters most."
Founder, Pulse Quality Care Assurance
WHAT WE STAND FOR
The principles that guide our work.
🎯 People at the centre Behind every inspection framework and every quality metric are real people receiving care and support. Our work begins and ends with improving outcomes for them. When we help a provider raise their standards, the people they support feel the difference.
📈 Improvement that lasts We have no interest in quick fixes that look good on paper. Our mission is to drive change that is genuinely embedded across a service — the kind that holds up long after we've left, and that a returning regulator can see, hear, and evidence for themselves.
🔎 Honest, independent expertise Providers deserve an expert view they can trust — not one shaped by what they want to hear. We offer the kind of rigorous, impartial scrutiny that comes from 13 years in quality assurance and a career built from the ground up in the care sector. Our value lies in telling you the truth, clearly and constructively.
🤝 Partnership, not just process We work alongside providers. We understand the pressures, the complexity, and the commitment it takes to run a good care service. Our role is to bring expertise, structure, and support so that your team can do what they do best: deliver outstanding care.
Contact us
Interested in working together? Fill out the form and we will be in touch shortly. We can’t wait to hear from you!